Important Notices
June 8th, 2010
M3 outage in St. Georges - Please be advised that M3 will be conducting required maintenance work from June 15 to 17 that will affect M3 easyConnect and cellular customers in St. Georges. The work is expected to take 1 to 3 days. Some M3 customers may not experience any disruption, but some customers will experience degraded service, while others will have no service during the maintenance work.
If you have any questions about the outage please contact M3's customer service at 333-3000.
June 8th, 2010
Dial up - Logic is experiencing problems with dial up service. The Network Operations Center is investigating the issue. As Logic learns more, we will update this notice.
Update - This issue is now resolved.
May 21st, 2010
Website Maintenance - Logic will perform website maintenance on Wednesday, May 26, 2010 between 5:00PM and 10:00PM (ADT). During this time the website may appear offline. This maintenance will only impact the use of the logic.bm website.
May 18th, 2010
.bm websites and emails - BermudaNIC, the authority that controls the .bm domain has a problem causing issues with many websites and email addresses.
If you are unable to access websites ending in .bm but .com websites work you are likely experiencing this issue. The same applies for email addresses.
BermudaNIC is working to resolve the problem. As Logic learns more, we will update this notice.
Update - This issue is now resolved.
May 17th, 2010
Phishing Attack - A hacker or group of hackers sent an email solicitation to many different addresses on the Island in an attempt to gain access to customer account information.
These emails are called phishing attacks, and are common on the Internet, for all companies. Logic has a number of safeguards in place to stop and mitigate phishing attacks.
If you received the email (shown below), and responded with your information please contact Logic immediately by emailing support@logic.bm or by calling 296-9600.
April 20th, 2010
Phishing Attack - A hacker or group of hackers sent an email solicitation to many different addresses on the Island in an attempt to gain access to customer account information.
These emails are called phishing attacks, and are common on the Internet, for all companies. Logic has a number of safeguards in place to stop and mitigate phishing attacks.
If you received the email (shown below), and responded with your information please contact Logic immediately by emailing support@logic.bm or by calling 296-9600.
April 19th, 2010
Service Disruption - The Bermuda Telephone Company will be conducting an island-wide DSL upgrade commencing Monday, April 19th. The upgrade will take place over a period of six weeks and will be phased. Below is a schedule of the dates and locations for the upgrade work:
Service Impact:
| St. George's, Hamilton | April 19th 9am to noon | |
| Smith's, Devonshire, Sandy's | April 26th 9am to noon | |
| Pembroke, Hamilton City | May 3rd 9am to noon | |
| Paget | May 10th 9am to noon | |
| Paget | May 17th 9am to noon | |
| Warwick, Southampton | May 25th 9am to noon | |
While the work is being conducted there will be minimal service disruption to Logic Internet customers, however some Internet customers may experience service issues after the upgrade is complete.
If you experience any issues with the availability, or quality, of DSL service, on the days immediately after the dates indicated above, please call BTC's Contact Centre on 295-1001.
April 13th, 2010
We are making some changes in the way our customer care team handles phone calls. This will help us serve you better, however there may be some initial delays as we get familiar with the new system. We expect everything to be back to normal by the end of May and steadily improve for the following months.
Remember, you can always get any question answered or even make changes to your account by emailing support@logic.bm. Please include your account number if you have one. You can also visit our Burnaby street location. Additionally you can sign up for new service on our website.
Thank you for your understanding, and if you have any concerns please contact me directly.
Paul Coleman
VP, Marketing
(441) 296-9671
pcoleman@logic.bm
December 11th, 2009
Reminder - Using your Internet service for illegal activity (which may include
downloading content such as software, games, music, and videos without the owner's permission) is a
violation of our acceptable use policy and the law and can amount to restriction, suspension or
termination of your service.
December 3rd, 2009
Phishing Attack - A hacker or group of hackers sent an email solicitation to many different Logic addresses in an attempt to gain access to customer account information.
These emails are called phishing attacks, and are common on the Internet, for all companies. Logic has a number of safeguards in place to stop and mitigate phishing attacks.
If you received the email (shown below), and responded with your information please contact Logic immediately by emailing support@logic.bm or by calling 296-9600.
September 7th, 2009
Phishing Attack - A hacker or group of hackers sent an email solicitation to many different addresses on the Island in an attempt to gain access to customer account information.
These emails are called phishing attacks, and are common on the Internet, for all companies. Logic has a number of safeguards in place to stop and mitigate phishing attacks.
If you received the email (shown below), and responded with your information please contact Logic immediately by emailing support@logic.bm or by calling 296-9600.
August 14th, 2009
Phishing Attack - A hacker or group of hackers sent an email solicitation to many different addresses on the Island in an attempt to gain access to customer account information.
These emails are called phishing attacks, and are common on the Internet, for all companies. Logic has a number of safeguards in place to stop and mitigate phishing attacks.
If you received the email (shown below), and responded with your information please contact Logic immediately by emailing support@logic.bm or by calling 296-9600.
July 3rd, 2009
www.weather.bm - This morning, a hacker or group of hackers put a virus on the www.weather.bm website and possibly others on the Island. Logic's engineers noticed the problem and resolved it early this morning; the www.weather.bm website is now fully operational. A complete investigation into the incident is underway lead by Logic, in conjunction with the Bermuda Weather Service.
If your computer has all the current patches installed from Microsoft and Adobe, combined with up-to-date virus protection it is unlikely that the virus would have spread to your computer. However if you visited the website www.weather.bm this morning and think your computer maybe infected there are simple steps to follow to help rectify the problem: go to http://www.malwarebytes.org and click the "Download free version" link on the left. Follow the instructions to install the software, scan your computer and remove the virus.
July 1st, 2009
Billing Issues - Logic’s billing system had a glitch last night and some direct debit customers were incorrectly charged a $5 late fee. Not all $5 late fees were incorrect. Logic’s Customer Care team is investigating the problem and will post an update here when the situation is fixed.
May 30th, 2009
Network Maintenance Update - The network maintenance is complete, with no unexpected service disruptions.
May 27th, 2009
Network Maintenance - Logic will perform emergency network maintenance on Friday, May 29, 2009 between 11:00PM and 01:00AM (ADT). Broadband customers will experience a brief service interruption.
Service Impact:
| Broadband Internet | - Brief service interruption |
| Long Distance Voice | - None anticipated |
| Corporate MPLS | - None anticipated |
| Corporate IPL | - None anticipated |
| Corporate Dedicated Internet | - None anticipated |
May 5th, 2009
Phishing Attack Update - Logic has finished contacting customers affected by the phishing attack. It is possible that some customers who are not on the Logic network or have email systems not hosted by Logic were not notified. Logic encourages everyone to read the May 4th announcement below and follow the steps outlined if necessary.
May 4th, 2009
Phishing Attack - A hacker or group of hackers sent an email solicitation to many different addresses on the Island in an attempt to gain access to customer account information.
These emails are called phishing attacks, and are common on the Internet, for all companies. Logic has a number of safeguards in place to stop and mitigate phishing attacks.
Logic's network security was automatically able to block the majority of the emails from being delivered. This measure greatly reduced the number of people exposed to the phishing attack.
Additionally, Logic immediately blocked access to the hacker's website and worked with the other ISPs on the Island so they too could block access to the hacker's website. This tactic reduced the number of people affected by the phishing attack.
Currently, Logic is in the process of contacting all people possibly exposed
to the phishing attack to further secure their account if necessary.
If you received the email (shown below), followed the link, and entered your information please contact Logic
immediately by emailing support@logic.bm or by calling 296-9600.
April, 2009
Long Distance Fraud - Recently the incidence of long distance fraud in Bermuda has increased. It is important that you are aware of this fraud as it could be costly and carries with it privacy concerns. Additionally, you may be able to take steps to reduce your risk of becoming a future victim of long distance fraud.
Overseas hackers are gaining access to telephone systems ("PBXs") in Bermuda and relaying calls to the rest of the world. This type of fraud is not unique to Bermuda, it happens worldwide. Many of our customers have PBX systems and if you do, you are at risk. This type of fraud is essentially impossible for any of the long distance carriers to detect because there is no way to distinguish between your regular long distance calls, and the fraudulent long distance calls.
Logic is working with the major PBX vendors on the island, and they are aware of the situation. There are some mitigating steps that can help secure your PBX and reduce the likelihood of future fraud. We strongly recommend that you contact your PBX vendor directly as they should know your specific environment and how to best address the situation.
Logic is also working with the other long distance carriers on the Island, the Bermuda Police Service and the Ministry of Energy, Telecommunications & E-Commerce to address the problem.
Logic recommends that you review your long distance bills closely and report any suspicious or fraudulent activity to Logic at support@logic.bm or by calling 296-9600 and Detective Constable Paul Fenwick of the Bermuda Police Service at pfenwick@bps.bm or by calling 299-8014.
February 3rd, 2009
Intermittent Service Update -
Logic apologizes for the intermittent service outages last Thursday night and Friday
morning. To address the situation Logic re-engineered its power systems
at one of its equipment facilities. The enhancements are now complete and
greatly improve Logic's ability to handle power related issues in the future.
January 30th, 2009
Intermittent Service -
During the past 24 hours, Logic customers experienced intermittent service
outages due to a power surge that impacted the operations of critical Logic
equipment. Although Logic's equipment facility is equipped with back-up
power, this system failed to handle the overload. Logic is re-engineering
its back-up power supply which will be completed this weekend.
---
If you continue to experience service problems, please contact Logic at
441 296-9600 or services@logic.bm